Rccess’s innovative solutions and resolving technical issues.

We take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements.

Software Application Support

Product Registration/Activation

Engineer Dispatch Management

Hardware Support

Remote IT Support Services

Complaint Handling and Dispute Resolution

Installation/Configuration Support

Warranty Management/ RMA/SLA Management

Trouble Ticket Management

One size certainly does not fit all for tech support

In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.

Why Should you Outsource Technical Support and IT Helpdesk Support Services to Rccess?

  • Through our multi-channel contact center, we offer inbound and outbound helpdesk and technical support via voice calls, email management, live chat and mobile SMS/text.
  • We also ensure that our contact center executives develop deep product expertise for your specific business requirement and are well versed in your organization’s business values and practices, FAQs and knowledge databases. This enhances the quality of the customer interaction, and all customer queries can be handled effectively.
  • Regular customer care analysis and evaluations are conducted to ensure exceptional service standards are upheld at all times.
  • We are capable of providing both enterprise support and consumer support.
  •  By availing of our 24/7 operations, you can ensure that the needs of customers across time zones are being looked after.
  • We provide assistance related to product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.
  •  We provide cost effective, flexible scalable services, that suits your business requirements; helps to solve
  • Extensive offshore support to different countries and in a variety of languages
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Frequently Asked Questions

How do refunds work?

Open a refund request with us and we can work with you to resolve it ASAP.

Can I pay using AMEX?

Yes, we accept all major credit cards, including AMEX, so rack up those points!

Is there a bulk-buy discount?

We have corporate and enterprise arrangements that our pricing team can assist with on a case-by-case basis. Contact Us for info.

Is there a minimum contract term?

No! The beauty of our service is that you can cancel anytime you need to — no questions asked.

Do I need an SSL certificate?

This depends on whether your plan to process the payment on your site or not. We recommend using a third-party provider to unburden yourself.

Technical Support Services
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