Offshoring business email support services enable you to balance load between peak and off-peak periods

Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

Email Automation

Create fully automated campaigns with the world’s most intuitive workflow builder

List Segmentation

Apply similar segmentation on more than one contact lists on the same time. 

Campaign Scheduling

Instead of scheduling mails on single list select more than one contact list 

Drag and Drop Editor

Combine blocks from a range of Email Templates to build Email that are rich in visual style and interactivity

Custom Data Fields

Custom Field feature gives you liberty to store important data so that you can target them more efficiently.

Live Testing/Preview

Send preview mail on an email id with all the dynamic tags replaced by subscriber data just to avoid last moment errors.

Manage Subscribers

Can Manage your Subscribers to subscribe or unsubscribe in our hosted system

Geo Reporting

Analyze your open and click report according to the geo location of the subscriber and target your customers

Web Forms

You can integrate web-form for subscribers on your website and manage them

Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

You can be assured that your emails will be answered accurately, with a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. 

Does your organization receive thousands of emails from customers which go unnoticed and unanswered?

Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization’s core competencies.

Rccess, a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries.

By outsourcing non voice support services to Rccess, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

Offshoring email support services to Rccess

Experienced workforce: At Rccess we have a highly skilled, trained and experienced team of call center professionals who are well-trained in the providing competent non voice support services. Our skilled email support professionals can answer all your emails with appropriate and prompt replies. Rccess’s email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases.

Reliable email support services: You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. Outsource to Rccess and get access to high-quality non voice support services at a cost-effective price.

Domain expertise: Our team can efficiently answer a number of email queries related to service-related queries, queries regarding complaints billing, product queries, after sales queries, information queries. We can also use email support services to up-sell and cross-sell your organization’s products and services. Our team can also collect feedback from your customers.

Increased customer satisfaction: Since all your customers’ queries will be answered on a 24x7x365 days basis, there would be no need for you to state your business hours to your customers. You can save on investing in a customer support or call center team and you can concentrate more on your core business functions. Outsourcing email support services to Rccess can help you benefit from increased customer service quality and availability.

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Frequently Asked Questions

How do refunds work?

Open a refund request with us and we can work with you to resolve it ASAP.

Can I pay using AMEX?

Yes, we accept all major credit cards, including AMEX, so rack up those points!

Is there a bulk-buy discount?

We have corporate and enterprise arrangements that our pricing team can assist with on a case-by-case basis. Contact Us for info.

Is there a minimum contract term?

No! The beauty of our service is that you can cancel anytime you need to — no questions asked.

Do I need an SSL certificate?

This depends on whether your plan to process the payment on your site or not. We recommend using a third-party provider to unburden yourself.

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